The lawyer explained that bad weather is covered by the Consumer Protection Code. Find out what to do if a trip is changed due to weather conditions. What are the rights of people who have canceled a trip due to an extreme natural event? While the damage and loss of life during a hurricane or tsunami is less significant, for example, cancellations can cause harm. A consumer law expert explained that, even in these cases, people are protected by law. This week, in the United States, a natural disaster affected the lives of thousands of people. Hurricane Milton hit parts of Florida, destroying homes and leaving at least 16 people homeless, according to US authorities. 📲 Join the g1 campinas channel on WhatsApp. It is not possible to ship used to move to the USA. Hurricanes, storms and volcanoes: discover your rights in case of cancellation of a natural disaster Reproduction/EPTV 📜 Consumer law and consumer law contract lawyer, Carol Ghizzi, explains that, contrary to what many think, consumer laws They are valid even during natural disasters, but it is important to pay attention to some details. “This applies when the consumer signs a contract with a Brazilian company or a company that represents Brazil”, he explains. He gives the example of a person who signed a direct contract with a hotel outside the country, in which case the Consumer Law Code does not apply. What the customer should do is check local legislation and see how the problem can be resolved. Fabiana Pujal has owned a travel agency for 12 years and has extensive experience with itineraries affected by natural disasters and adverse weather conditions. The most recent hurricanes occurred in Rio Grande do Sul and Orlando. In fact, he highlighted that the Brazilian destination had the most demands to meet. He explains that whenever something like this happens, all parties need to be contacted, from the customer to the supplier. “(We) do our best to negotiate the best conditions,” he explained. He explained that companies usually work with at least three reimbursement possibilities: credit for future trips, including the possibility of changing destination in some cases; Reschedule date, maintain destination; Request a refund. Hurricanes, storms and volcanoes: find out what your rights are in case of cancellation due to natural disasters Reproduction/EPTV 🌋⛄ Blizzards and volcanoes are lovers of a good trip, mechanical engineer Marcus Romaro says that on one of his family adventures in Bariloche, Argentina, a volcano erupted in Chile It had to extend for about 500 km from its destination. He wasted hours at the airport waiting for a solution and then another eight hours traveling overland in a bus. However, despite the cleaning, the airline resolved the problem and he arrived a little late. “There was a volcanic eruption in Chile, and the soot compromised the safety of the flight. So the flight couldn't reach Bariloche (…) I think anyone who travels should always be prepared, don't go in the dark, but it's an unexpected situation that we have 100% time to be very focused on”, he states. Hurricanes, storms and volcanoes: Find out what your rights are in case of cancellation due to a natural disaster Breeding/EPTV HR specialist Alexandra Baez experienced a similar problem when her flight was canceled due to a blizzard in Germany. At the time, he was in Munich and canceled part of the trip. “More than 600 flights were canceled in that situation, the airport was unable to accommodate people, unable to provide any information”, recalls Alexandra. He said he had a headache because the company did not offer service at that time and he had to buy a new ticket. To get home, he said he had to drive a rental car and try to catch a new flight to Frankfurt, a 5-hour drive away. “This trip to Frankfurt was exciting, because it was snowing, we are not used to driving in the snow,” he says. Video: Everything about Campinas and the region See more news about the region on g1 Campinas
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